Announcement

ANNOUNCEMENT: FREEZING MEMBERSHIP POLICY TO SUPPORT ANTI-CORONAVIRUS BATTLE


Dear valued customers,

In our efforts to help ensure the safety of all customers, we have taken into consideration the growing impact of the novel coronavirus (SARS-CoV-2). WeWow would like to announce the new freezing membership policy for all active users as following:

  • Subjects: All active users of WeFit Unlimited Plan, WeFit Points and WeJoy.
  • Length of Freezing Membership: Maximum 30 days.
  • Date to register: March 11th – March 31st 2020 (This is our plan but WeWow could change according to the situation of Coronavirus disease).
  • Date to start: One day after Customer Service Department confirms your request.

For example: If a customer registers to freeze 30 days with Customer Service Department on March 31st 2020, his/her active account will not be able to book any sessions from April 1st to April 30th 2020. After April 30th 2020, he/she could continue using services as usual.

INFORMATION REQUIRED:

  • Mobile number / Email registered with WeWow
  • The length of Freezing Membership

NOTES:

  • This freezing membership policy will not be added on any current freeze policy.
  • This freezing membership policy is applied for all our products including WeFit Unlimited Plan, WeFit Points and WeJoy.
  • If customers would like to unfreeze membership to continue using services anytime, please contact Customer Service Department.

_______________________________________

For any question and assistance, please contact:

– Facebook: WeWow CSKH
– Hotline: 1900 63 64 93
– Email: cskh@wewow.vn
– Zalo OA: WeWow Chăm sóc khách hàng

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