Announcement

UPDATE: CHANGE OF WEFIT USAGE


Dear valued customers,

On behalf of WeFit, we are really sorry about the announcement on March 3rd 2020. We have read every comments from customers and we understood that we have let you down. We are failed to provide you with the service you expected so we have in fact been working hard on finding the best solutions. We believe that with the update today, Wefit still ensures the demand of fitness to majority of customers as well as maintains our business.

Customers could check the Open Letter from WeWow CEO at: https://blog.wefit.vn/thu-xin-loi-khach-hang-tu-CEO-WeWow

From today until the end of this month (March 31st 2020), WeFit customers could use unlimited package as usual. However, from April 1st 2020, please kindly visit WeWow app to convert to the new usage. There are FOUR options as following:

OPTION 1: Convert to WeFit Membership Plan 20 sessions per month (From the first day to the last day of the month):

  • Valid days = Remaning valid days of your existing plan.
  • This option provides 5 sessions per week, which satisfies 94% of WeFit customers according to our history data.
  • Note: For all customers bought membership plan after Janurary 10th 2020, we will add 1 month valid if you bought 3 month plan, and 2 month valid for 6 month plan.

OPTION 2: Convert to WeFit Points package, with the conversion formula as following:

  • Total Points = Remaining Valid Days x 10 (310 points/month, about 12-18 sessions)
  • Valid Days = Remaning Valid Days x 4
  • If customers choose this option, it provides 3 to 4 sessions per week and Valid Days are extended longer.
  • Note: For all customers bought membership plan after Janurary 10th 2020, Total Points = Remaining Days x 13.

OPTION 3: Convert to WeJoy package, with the conversion formula as following:

  • Total Sessions = Remaning Valid Days / 6 (divide by 6)
  • Valid Days = Total Sessions x 15
  • For customers, who love going to spas and salons, WeJoy is the best choice for you.
  • Note: For all customers bought membership plan after January 10th 2020, Total Sessions = Remaining Days / 4 (divide by 4).

OPTION 4: Convert to WeFit Points / WeJoy Activation Code

Customers could choose one of options above to convert to activation code and be freely give it to anyone. The activation code is valid in 3 months from the date you make conversion.

INSTRUCTION: For additional information about product packages after conversion, how to use WeFit points and WeJoy packages, please visit: https://tintuc.wefit.vn/chuyendoiwefit

NOTE: The choice of any options on the WeWow app will take place from April 1st 2020 to June 30th 2020. From July 1st 2020, if you have not made decision, the system will automatically convert your WeFit Unlimited Plan to Option 1 (20 sessions per month).

WeWow sincerely thank the attention of customers. We hope our efforts will better meet the needs of our customers in the future.

________________
For any question and assistance, please contact:
– Hotline: 1900 63 64 93
– Email: cskh@wewow.vn
– Zalo OA: WeWow Chăm sóc khách hàng

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