Announcement

WEWOW ANNOUNCES THE CHANGE OF WEFIT USAGE


WeWow thông báo

Dear valued customers,

In 2019, WeWow were failed to ensure to provide better services to customers and partners. We acknowledge that there have been many problems in structuring product packages and monitoring operational progress, causing the unstable cash flow leading to inconveniences for customers and partners. We still have a lot of things to improve, and will start from fixing these errors.

———

In order to control system vulnerabilities and work towards a sustainable business model. The WeFit product usage will be changed from March 17th 2020 as detailed below:

     – Previous WeFit: Customers could make a booking to excercise with no limit during the valid time, except for some fitness centers’ limitation per month.

     – New WeFit (using Points): Each session on the system is equivalent to a certain number of Points. Customer needs to activate WeFit package to top up Points into account. After each successful reservation, Customer’s account will automatically deduct the corresponding Points.

      Customers are allowed to make booking within the Points limit of the purchased product package. (Notice: The monthly limit in some Fitness centers is remaining the same this period, and this limit might be adjusted in the near future.

👉 Instruction video below: https://www.youtube.com/watch?v=R9xFRNa2mM0&feature=youtu.be

—–

Customers with WeFit package purchased before March 3rd 2020 could use the service as normal until March 16th 2020. Starting from 0:00 March 17th 2020, customers please kindly choose 1 of 3 conversion options:

       1. Continue using WeFit: Our system will convert your remaining valid time of WeFit package to the corresponding Points. Also the new application interface will be automatically updated.

       2. 2, Convert to WeJoy package: Our system will convert your remaining valid time of WeFit package to the corresponding number of sessions in WeJoy package. Find more about WeJoy: https://spa.wejoy.vn/dat-lich-di-spa

       3. Convert to WeFit / WeJoy Activation Code: Our system will generate a Activation Code of WeFit / WeJoy package corresponded to the remaining valid days of previous WeFit package. Customers could freely using or giving to anyone. This code will be expired by 3 months from the date of conversion.

       * Remaining valid days are counting from March 17th 2020 to the expiry date.

Please kindly make your choice before May 16th 2020. From 0:00 May 17th 2020, your Previous WeFit package will be converted automatically to the New WeFit package (using Points).

👉 For details, please refer to: https://tintuc.wefit.vn/chuyendoiwefit

—–

🔄 CONVERSION FORMULA

1/ Convert to WeFit package (using Points)

– WeFit package purchased before January 10th 2020

  • Total Points = Remaining valid days multiply by 7
  • Valid days = Remaining valid days multiply by 3

Example: WeFit package purchased before January 10th 2020 and have 100 valid days

  • Total Points = 100 * 7 = 700 Points
  • Valid days = 100 * 3 = 300 days

– WeFit package purchased after January 10th 2020 (New price list)

  • Total Points = Remaining valid days multiply by 9
  • Valid days = Remaining valid days multiply by 3

Example: WeFit package purchased after January 10th 2020 and have 100 valid days

  • Total Points = 100 * 9 = 900 Points
  • Valid days = 100 * 3 = 300 days

2/ Convert to WeJoy package

– WeFit package purchased before January 10th 2020

  • Total sessions = Remaining valid days multiply by 6 (If odd from 0.5 or more, round the number up; below 0.5 then round the number down)
  • Valid days = Total sessions multiply by 10   

Example 1: WeFit package purchased before January 10th 2020 and have 100 valid days

  • Total sessions = 100 / 6 = 16.7 rounded up to 17
  • Valid days = 17 * 10 = 170 days

Example 2: WeFit package purchased before January 10th 2020 and have 97 valid days

  • Total sessions = 97 / 6 = 16.2 rounded down to 16
  • Valid days = 16 * 10 = 160 days


– WeFit package purchased after January 10th 2020 (New price list)

  • Total sessions = Remaining valid days multiply by 4 (If odd from 0.5 or more, round the number up; below 0.5 then round the number down)
  • Valid use days = Total sessions multiply by 10

Example 1: WeFit package purchased after January 10th 2020 and have 100 valid days

  • Total sessions = 100 / 4 = 25
  • Valid days = 25 * 10 = 250 days

Example 2: WeFit package purchased after January 10th 2020 and have 97 valid days

  • Total sessions = 97 / 4 = 24.3 rounded down to 24
  • Valid days = 24 * 10 = 240 days

WeWow thank you for your understanding and support. We hope our efforts will bring you better services in the future.

______________
For questions and assistance, please contact:
– Hotline: 1900 63 64 93
– Email: cskh@wewow.vn
– Zalo OA: WeWow Customer Care

 

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